Returns

  • Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.                                        
  • The delivery price is refunded if the goods are defective or damaged or other cases due to the fault of the seller or manufacturer. If you receive a damaged item from the seller, write to us by mail: sale@oedema.studio      Exchanges (if applicable)                                                                        We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@oedema.studio and send your item to the address for goods return: ave. Victory, 1A, Chernihiv, Ukraine                                                  Post index: 14024                                                                                          Petryshyna Natalia Vladimirovna                                                                               
  • To complete your return, we require a receipt or proof of purchase  
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.       
  • We do not accept returns on swimwear and underwear after the packaging has been opened.                                                               
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.                                                                    
  • Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at sales@oedema.studio                                                                                                                                                              
  • ATTENTION, without fail, let us know by e-mail: sales@oedema.studio, which product and the track number of the parcel, for the correct and quick processing of your return or exchange.                                                              
  • Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.       
  • · After placing an pre-order you only have 24 hours to cancel the order if you suddenly change your mind, after this period all refund requests are rejected.                                                                                                                          
  • If you have any questions, we will be glad to answer you by mail: info@oedema.studio